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Information on the right of withdrawal for consumers regarding the delivery of digital content that is not delivered on a physical data carrier (e.g. e-book, software download)
Cancellation policy
A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or profession.
Right of cancellation
You have the right to cancel this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the date of conclusion of the contract. To exercise your right of withdrawal, you must inform us ([Insert: Name/company, address of the revocation addressee, telephone number, e-mail address and, if available, the fax number. You can also use the shortcode [woocommerce_en_disclaimer_address_data] and enter the address in Settings DE]) by means of a clear declaration (e.g. a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. You can use the attached sample cancellation form, but this is not mandatory. To meet the withdrawal deadline, it is sufficient for you to send your notification of exercising your right of withdrawal before the withdrawal period has expired.
Consequences of revocation
If you cancel this contract, we will refund all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), immediately and at the latest within fourteen days from the day on which we receive notification of your cancellation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this repayment.
Sample cancellation form
(If you want to cancel the contract, please fill out this form and send it back to us)
– To [Insert: Name/company, address of the revocation addressee, e-mail address and, if available, the fax number]:
– I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)
– Ordered on (*)/received on (*)
– Name of the consumer(s)
– Address of the consumer(s)
– Signature of the consumer(s) (only for notification on paper)
– Date
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(*) Delete as appropriate.
Exclusion or premature expiry of the right of withdrawal
The right of withdrawal does not apply to contracts for the delivery of digital content that is not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which is clearly tailored to the personal needs of the consumer.
The right of revocation expires prematurely if we have only started to execute the contract after you have given your express consent and at the same time confirmed your knowledge that you lose your right of revocation when we start to fulfill the contract. We would like to point out that we can make the conclusion of the contract dependent on the aforementioned consent and confirmation.
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